Frequently Asked
Questions
ROXI RESIDENCE BRUSSELS
Accessibility
ROXI Residence Brussels has wheelchair-accessible rooms available. Please reach out to our front desk staff for more information or bookings.
Airconditioning
All rooms are equipped with a modern air-conditioning system to ensure a comfortable and fresh stay. Need help with the aircon system? Please reach out to our front desk staff.
Baby bed
Children under the age of 2 stay free of charge. An additional baby bed is available for you, but this option only applies on our double rooms and is limited to one per room. Reach out to our front desk staff for more information.
Bar
You can enjoy a delicious healthy brunch or dinner at Myro. Don’t have time or would you rather eat in your room in front of a movie? For that occasion we have Ancho, a delicious Mexican take-away with a varied menu and an explosion of flavors.
Car parking
The parking located underneath the building.. Please check their website : https://www.bepark.eu/en/parking/belgique/zaventem/lenneke-marelaan/656
To access the car park, download the B-Park application on iOS or Android.
Check In
From 14:00 till 20:00. LATE CHECK-IN IS NOT ALLOWED. Early check-in is available for an extra cost. Please contact us to arrange it for you beforehand.
Check out
Until 11AM.
Late check-out is an option for an extra cost. Reach out to our front desk staff beforehand if you’d like to know more.
Credit cards
We accept following credit cards: VISA, Mastercard, American Express, Diners Club.
Do not disturb sign
Napping? Meditating? We don’t really need to know what you’re doing, but if you need us to leave you be, just hang out your do not disturb sign. If you would still like your room cleaned after your power nap, please inform us as soon as possible. Housekeeping services are available between 09AM and 3PM.
Extra bed
An extra bed is an option, but only in our double rooms. Reach out to our front desk staff for more information and availability. It’s limited to one per room and it will be charged per night. Supplements will automatically be calculated in the total costs and have to be paid upon reservation.
Fitness
Our fully equipped fitness is located on the ground floor. It’s open 24/7. So, no excuses. Care to stay fit, but don’t like to hit the gym? Go for a run in the park of the UCL or head over to the nearby Sport Centre Mounier. They have a large variety of group sessions, tennis courts, climbing walls, …
Grocery store
There’s a Louis Delhaize grocery store located on the ground floor. Food ready to eat, food you can still work your magic on, beverages, beauty items, magazines, …
Hair dryer
Available in the room.
Housekeeping
Our housekeeping team will drop by on daily base to make sure your room and the communal areas are spic and span. They’re available from 09AM till 03PM. Reach out to our front desk staff for special requests.
Personal kitchen
All our rooms include a personal kitchen equipped with plates, cutlery and cooking devices. Need any help in using the devices, we’ll be glad to help.
Internet & Wi-Fi
The Wi-Fi networking is free of charge and easily accessible. Every guest has it’s own login details, which you can find in the room. For more information, please contact the front desk.
Iron + Ironing board
Our housekeeping department can place an iron and ironing board in your room upon request and free of charge.
Laundry and dry-cleaning service
In the building we also have a laundry room where you can operate the washing machines yourself with an application. The explanation of this can be found in the room itself.
Luggage storage
Got some time left before heading back home? Use the lockers located at the front desk to store your luggage.
Lost & found
Lost of forgot something? Give us a call or send us an e-mail. We’ll let you know if it’s part of lost & found collection.
Pharmacy or doctor
Our front desk staff can direct you the nearest pharmacy. Most of them are open from 08:30AM until 07PM. Past that time, we can also indicate you where the nearest doctor is. Worst case scenario the hospital is across the street.
Minibar
All rooms include a small fridge in the kitchen. Not stacked though, that’s up to you.
Public transport
Care to take the bus to the airport, the heart of Brussels or the local railway station? You’ve got options.
Restaurants
Brussels offers a wide range of possibilities when it comes to breakfast, lunch or dining. Whatever you’re craving, you’ll find it in the capital. We would however recommend you to taste the Belgian specialties with a locally brewed beer to go along with it.
Smoking
Smoking is strictly forbidden in rooms and communal areas of the hotel. A designated smoking area is available outside. There is a fee of 250€ for smoking inside our facilities.