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Frequently Asked
Questions

Accessibility
ROXI Residences have wheelchair-accessible rooms available. Please reach out to our front desk staff for more information or bookings.

Ad Valvas area
Local festivals or restaurants, running exhibits, upcoming parties, pop-up bars, … anything remotely interesting or exciting will appear on our daily updated ad valvas wall. For weather and news updates, check our digital screen.

Airconditioning
All rooms are equipped with a modern air-conditioning system to ensure a comfortable and fresh stay. Need help with the aircon system? Please reach out to our front desk staff.

Airport shuttle
Book your airport shuttle or private taxi service to the airport directly at the front desk. Reach out to our staff between 7 am and 11 pm and inform them about your flight itinerary. We’ll make sure you get there in time.

Baby bed
Children under the age of 3 stay free of charge. An additional baby bed is available for you, but this option only applies on our double rooms and is limited to one per room. Reach out to our front desk staff for more information.

Bar
Care for a drink? The bar located at the ground floor offers a large variety of local beers, freshly made cocktails and other Belgian rarities. Don’t forget, Brussels has a lot to offer. So, hit the streets and stumble upon hidden treasures or ask our front desk staff about their favourite bar.

Business Centre
Need to print your boarding pass, museum ticket or return label? Let’s first see if we can help you put that information on your smartphone. We do really care about those threes, you know. Of course, if a paper version is essential, we’d be happy to print your documents for you.

Car parking
Parking is available upon request. We have a limited number of parking spots next to the main building, so please reserve yours prior to arrival. To access the parking, download the B-Park application on iOS or Android.

Car rental
Reach out to our front desk staff if you’d like to rent a car.

Check In
From 2PM till 11PM.
After 11PM guest check-in can only be done via our automatic check-in terminals located next to the hotel reception. Early check-in or late check-out is subject to daily room availability. Sleeping a bit longer? Let us know. We wouldn’t want housekeeping to intrude on your sleeping-in session.

Check out
Until 12AM.
Late check-out is an option. Reach out to our front desk staff if you’d like to know more.

Our front desk staff will be able to inform you about all the hot and trendy places in the neighbourhood or nearby cities. Need a romantic place? A sport bar? A ticket for the latest art expo running in Brussels? We have the talents to provide you with all that information.
Important to know is that amazing staff needs rest sometimes. We are available from Monday to Sunday from 07AM til 11PM for all the information you might need.

Credit cards
We accept following credit cards: VISA, Mastercard, American Express, Diners Club. Debit cards are always an option.

Do not disturb sign
Napping? Meditating? We don’t really need to know what you’re doing, but if you need us to leave you be, just hang out your do not disturb sign. If you would still like your room cleaned after your power nap, please inform us as soon as possible. Housekeeping services are available between 09AM and 3PM.

Electricity
Standard voltage in Belgium is 220V. Need an adaptor? We have some available in the vending machines next to the reception.

Extra bed
An extra bed is an option, but only in our double rooms. Reach out to our front desk staff for more information and availability. It’s limited to one per room and it will be charged per night. Supplements will automatically be calculated in the total costs and have to be paid upon reservation.

Fitness
Our fully equipped fitness is located on the ground floor. It’s open 24/7. So, no excuses. Care to stay fit, but don’t like to hit the gym? Go for a run in the park of the UCL or head over to the nearby Sport Centre Mounier. They have a large variety of group sessions, tennis courts, climbing walls, …

Grocery store
There’s a Louis Delhaize grocery store located on the ground floor. Food ready to eat, food you can still work your magic on, beverages, beauty items, magazines, … You name, they’ve got it.

Hair dryer
Though not available in the room, a hair dryer can be requested at the front desk. Availability upon number of daily requests.

Housekeeping
Our housekeeping team will drop by on daily base to make sure your room and the communal areas are spic and span. They’re available from 09AM till 03PM. Reach out to our front desk staff for special requests.

Personal kitchen
All our rooms include a personal kitchen equipped with plates, cutlery and cooking devices. Need any help in using the devices, we’ll be glad to help.

Internet & Wi-Fi
The Wi-Fi network is free of charge and easily accessible. Select the Roxi Wi-Fi in your network preferences and you will be redirected to a login page. Enter your name and room number and you’re good to go.

Iron + Ironing board
Our housekeeping department can place an iron and ironing board in your room upon request and free of charge.

Laundry and dry-cleaning service
Out of clean socks? Pay a visit to our fully equipped laundry room located on the ground floor. Soaps and detergents are available in the vending machines. No time to do your laundry? We’ll do it for you. Place your laundry in the adequate bag and drop it off at the front desk. Include the list of all items you need washed. Deliver it to us before 07:30 AM and you will get it cleaned and ironed back in your room before 05PM. Bringing it in later than 07:30AM might take us bit longer to get it back to you.

Luggage storage
Got some time left before heading back home? Use the lockers located at the front desk to store your luggage. We’ll take good care of them.

Lost & found
Umbrellas and adaptors! If you ask us what our customers tend to forget in their room, that would be the answer. Lost of forgot something? Give us a call or send us an e-mail. We’ll let you know if it’s part of lost & found collection.

Pharmacy or doctor
Our front desk staff can direct you the nearest pharmacy. Most of them are open from 08:30AM until 07PM. Past that time, we can also indicate you where the nearest doctor is. Worst case scenario the hospital is across the street.

Minibar
All rooms include a small fridge in the kitchen. Not stacked though, that’s up to you.

Newspapers
The grocery store at the ground floor offers a wide range of local and international newspapers. You’ll find a small selection in our lounge areas.

Personal hygiene
Forgot your toothbrush? Hit the vending machines on the ground floor. We offer a selection of personal hygiene items, like shampoo and toothpaste.

Pets
Pets are allowed within the residence, only upon request and with a maximum of one pet per room. Please reach out to our front desk staff for pet rates.

Public transport
Care to take the bus to the airport, the heart of Brussels or the local railway station? You’ve got options. Pick up a map of public transportation at the front desk to see what works best for you.

Rent a bike
Want to visit Brussels by bike or outsmart traffic jams on your way to work? Rental bikes are available at the front desk. Fill in the risk-bounded-papers and hit the road.

Restaurants
Brussels offers a wide range of possibilities when it comes to breakfast, lunch or dining. Whatever you’re craving, you’ll find it in the capital. We would however recommend you to taste the Belgian specialties with a locally brewed beer to go along with it. Let us know what you’re in the mood for and we’ll direct you to the place to be.

Shoeshine machine
Located on our ground floor next to the elevators. Push the button and make them shine, those amazing shoes.

Smoking
Smoking is strictly forbidden in rooms and communal areas of the hotel. A designated smoking area is available outside.

Taxi
You can order one at our front desk at any time, but if we can make a suggestion… We can also provide you with a rental bike or step.

Television and TV channels
An ‘all you can watch’ program is offered on our televisions. Sports, series, movies, daily news, cartoons… we have it all. A detailed list of the available channels is available at the front desk.

Vending machines
Our vending machines offer a wide range of drinks, snacks and amenities such as adaptors and tooth brushes. Find them in the lobby on the ground floor.

Wake-up call
Not a morning person? We’ve got your back. Request your wake-up call as early as 07AM.